Refund policy

At Prioka, we are dedicated to providing high-quality caps and ensuring a seamless shopping experience. If you are not entirely satisfied with your purchase, our simple and transparent return policy is here to help.

1. 30-Day Return Window
We offer a 30-day return policy. You have 30 calendar days from the date you receive your order to request a return. Unfortunately, if 30 days have passed since delivery, we cannot offer a refund or exchange.

2. Eligibility Requirements
To be eligible for a return, your item must be in the exact same condition that you received it:

  • Unused and unworn
  • In its original packaging
  • With all tags, inserts, and accessories attached
  • Accompanied by a proof of purchase or order receipt

Note: Items returned that do not meet these criteria may be rejected or sent back.

3. Return Shipping Costs

  • Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, please use the prepaid shipping label provided in your package to send it back at no additional cost to you.
  • Customer Remorse (Change of Mind / Wrong Size or Color): If you decide to return an item due to personal preference, ordering the wrong size/color, or changing your mind, you will be responsible for arranging and paying for the return shipping costs. Shipping fees are non-refundable.

4. Restocking Fees
We value customer satisfaction and transparency.

Restocking Fee: $0 (Free)

5. How to Initiate a Return
Follow these simple steps to process your return:

  • Contact Support: Send an email to support@prioka.shop with your Order Number, Reason for Return, and Photos (required if the item is damaged or defective).
  • Get Approval: Our support team will review your request and respond within 24 hours with step-by-step instructions.
  • Ship Your Package: Securely pack the item in its original condition and mail it to:
  • Prioka Returns Department > 7531 Welsh Stone Ln, Houston, TX 77049, United States

6. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

  • Processing Time: Approved refunds will be automatically credited to your original bank or payment method within 7 business days.

7. Exchanges
The quickest way to get the product you want is to return the original item for a refund and place a new order on our store once the return is approved.

8. Non-Returnable Items
Certain items are excluded from our standard return policy:

  • Personalized or custom-made items
  • Final sale items (if clearly marked as non-returnable at purchase)

Need Assistance?
If you have any questions or need help with your return, reach out to our team:

Business Information: